The Northwest Missouri Area Agency on Aging Ombudsman Program currently serves 86 licensed long term care facilities in Northwest Missouri. Its service area includes 18 counties, covering 9,274 square miles.

To adequately serve this area, we need additional Ombudsman volunteers. Volunteers inform long term care facility residents of their rights and serve as an advocate for them, and may be called upon to serve as an investigator, mediator, liaison and educator for residents, their families, communities, or the facility--wherever they are needed.

The Ombudsman (meaning citizen representative) works to resolve individual problems and concerns and provide immediate assistance to residents. The ultimate goal is to have residents and citizens of the community advocate for improved quality of care in their facilities and to solve problems as soon as possible.

If you would be interested in learning more about becoming an Ombudsman volunteer, please contact me or Robin Williams, Regional Ombudsman, at 660-240-9400 or toll free 855-205-7520, or email me at Thank you.